Frequently Asked Questions
Answers to common questions about our services, security solutions, and credentials.
Frequently Asked Questions
Get answers to common questions about our services, systems, and support.
What types of properties do you service?
We work with commercial properties of all types including office buildings, multi-family residential, retail centers, healthcare facilities, educational institutions, religious facilities, marinas, and government buildings.
Do you offer 24/7 support?
Yes, we provide emergency support for critical system failures. For planned service and installations, we schedule during your preferred hours to minimize disruption to your operations.
What is access control and why do I need it?
Access control systems manage who can enter your facility and when. Modern systems offer mobile credentials, audit trails, scheduled access, and integration with other security systems. They replace traditional keys with cards, fobs, or smartphones, giving you real-time control over your security.
Can I access my security cameras remotely?
Yes, our video surveillance systems include cloud and hybrid options that allow secure remote viewing via mobile app or web browser. You can view live feeds, review recorded footage, and receive alerts from anywhere.
What is the difference between cloud and on-premise video storage?
Cloud storage keeps your video footage on secure remote servers, accessible from anywhere with internet. On-premise storage keeps footage on local servers or recorders at your facility. We also offer hybrid solutions that combine both approaches for redundancy and bandwidth optimization.
How long do you retain video footage?
Retention periods depend on your needs and compliance requirements. We can configure systems for anywhere from 7 days to several months. We'll help you determine the right retention policy based on your industry, insurance requirements, and risk profile.
Are your systems NDAA compliant?
Yes, we offer NDAA-compliant camera systems that meet federal security standards. This is particularly important for government facilities and organizations with federal contracts.
Do you integrate with existing systems?
Yes, modern security platforms are designed for integration. We can typically integrate access control, video, intercoms, and alarm systems into a unified platform for easier management and better incident response.
What kind of ongoing maintenance is required?
We recommend quarterly or annual maintenance checks depending on system complexity. This includes testing all devices, updating firmware, checking recording quality, verifying network connectivity, and ensuring backup systems are functioning properly.
Are you licensed in Florida?
Yes, York Security Solutions holds Florida license FL LIC#: EG13000865. All installations comply with state and local codes.